"I can't see the templates I created"
Check both the Team and Personal tabs
If you made a template private, it will only appear in the Personal tab
If you shared it with the team, it will appear in the Team tab
"My changes to a template aren't saving"
The template may be locked - look for the lock icon
Contact your admin to unlock it or make changes on your behalf
"The 'Create template' button is missing"
Your admin may have disabled personal template creation
Contact your admin if you need a new template created
"I accidentally made a template private"
Open the template from your Personal tab
Click Share with team to make it available to everyone again
"I can see a template but can't use it"
Ensure you're selecting the template correctly when generating a summary
If the issue persists, try refreshing the page
Contact support if the problem continues
Need more help? Click the blue chat box in the bottom right corner