Use your US custodian accounts in Marloo to review client holdings, ask questions from Home and try an allocation comparison against your firm's targets.
Before you start
Your firm needs an authorised custodian connection enabled by Marloo, with accounts loaded. If Morningstar ByAllAccounts is missing from Settings > Integrations, get in touch with the team through the chat in the bottom right.
Link accounts to your clients
Open Settings > Integrations, then Manage under Morningstar ByAllAccounts.
On Custodial accounts, check account details against your firm's records and review the Client column.
Where Marloo suggests a client for an account, choose one of three actions:
Link suggested client (the blue tick) links the account to the suggested client.
Choose a different client (the pencil) lets you search for and select another client.
Reject suggestion (the cross) leaves the account unlinked.
If there's no suggestion, choose Link client and select the correct existing client.
Note: Matches aren't automatic. Clicking the tick or selecting a client approves the link straight away, so leave uncertain accounts unlinked. One client can have several accounts.
Check linked accounts and holdings in the client's Data tab. The linked count and Unlinked filter help you track your progress.
Ask about a client's accounts
In Home, name a linked client and ask:
"What's in this person's account? Show their accounts, holdings and values."
Try a rebalancing assessment
Upload your target allocations or a standard model portfolio to company Knowledge. Include the target percentages and the category for each ETF or investment, but not pre-calculated rebalance results.
In Home, name the client and the relevant model, then ask:
"Use this client's custodian holdings and our targets in company Knowledge. Group investments using our category mapping. Compare current and target allocations, show differences in percentage points and amounts needed to reach target. State which accounts you've included and flag holdings you can't categorise."
Before relying on the result, check the account scope, category groupings and calculations against your records.
If something needs checking
Wrong client: choose Unlink client, then link the correct client.
Earlier manual imports: check for duplicate assets before using totals.
Missing accounts or access: get in touch with the team through the chat in the bottom right so we can check your connection.