Speaker labels in Marloo transcripts can go wrong in a few different ways. The fix depends on which one you're seeing. Use this guide to identify your issue and jump to the right fix.
1. Speakers show as generic labels (Speaker A, Speaker B, Speaker C)
What's happening: Marloo recognised distinct voices but didn't match them to real names.
Fix (self-serve):
Click directly on the speaker name (for example "Speaker A") in the transcript.
A dropdown will appear. Type the correct name.
This updates the label for all instances of that speaker throughout the transcript.
Repeat for any other generic-labelled speakers.
2. Speaker names are misspelled
What's happening: The right person is identified, but their name is spelled incorrectly.
Fix (self-serve):
Click on the misspelled speaker name in the transcript.
Use the built-in Replace all feature to correct the spelling across the entire transcript, or type the correct spelling and it will update all instances automatically.
3. Speech attributed to the wrong person
What's happening: Two things can look like this. They have different fixes.
Simple name swap (self-serve): everything one person said is showing under the other person's name, but the words themselves are in the right order. For example, all of John's lines show as Sarah, and all of Sarah's lines show as John.
Click "Sarah" in the transcript and rename to "John".
Click "John" and rename to "Sarah".
All instances update.
Genuinely scrambled attribution (contact support): the speech itself is mixed up between speakers, not just the labels. Renaming won't fix it. Contact Marloo support with the meeting name, the number of participants, whether it was virtual or in-person, and whether speakers were close together or sharing a microphone.
4. Extra speakers that don't match real participants
What's happening: The transcript shows more speakers than were actually in the meeting. These are called phantom speakers and they usually have an environmental cause (background noise, nearby conversation, drop-in participants).
Fix: see the dedicated article Why are there extra speakers in my transcript?
5. A couple attended together and they share an email
What's happening: Two partners attended the meeting, but only one has a Marloo client record (or they share an email address and the second client can't be created cleanly).
Two options, both self-serve:
Combined record (simplest): rename the existing client record to include both names (for example, rename "John Smith" to "John and Jane Smith"). The meeting stays attached. No merge needed.
Separate records, then merge: create a client record for each partner. If they share an email, the second record may need a slightly different email value to be accepted. Once both records exist, open one profile, click the three-dot menu, and select Merge. This links the two clients to the meeting.
You don't need to re-upload the audio. Renaming or merging both attach the existing meeting correctly.
If you have ongoing meetings with the couple, keep the chosen setup so future meetings are tagged automatically. If the merge or create flow isn't working, contact Marloo support.