Transcripts automatically appear 1-2 minutes after your meeting ends
Marloo processes the audio and creates a text version of the conversation
Speaker identification is applied automatically where possible
Meeting transcripts are stored on Marloo on a permanent basis, making them accessible at any time.

Speaker identification

How Marloo labels speakers:

Automatic detection: Marloo automatically detects when different people are speaking, and you can manually name any of those speakers.
Virtual meetings: speaker labels come from the profile each person joins under in Microsoft Teams, Zoom, or Google Meet. When you run the summary, it should identify all speakers and split out who actually said what.
In-person recordings: there are no separate profiles to read names from, so you will probably just have to rename who was speaking when.
Several people on one device: if multiple people are speaking through one device, Marloo hears them on one audio channel and attributes their speech to a single label. Export the audio and upload it again so Marloo splits the speakers out. See Two people sharing one microphone on Microsoft Teams below.

Rename a speaker across the whole conversation

Find a line where the person you want to relabel was actually speaking.
Click the speaker's name on that line.
Type the correct name.

Renaming a speaker updates that name across the entire transcript — not just the line you clicked. If two people have been labelled as each other, repeat the same steps in reverse for the other speaker.

Two people sharing one microphone on Microsoft Teams

When two people speak through the same microphone - for example a couple joining a Microsoft Teams call from one computer, device, or profile - their voices come through as a single audio channel. Marloo detects them as one speaker rather than two, so everything they said is attributed to a single speaker label.

To have Marloo separate them, export the audio and upload it again as a new recording:

Open the meeting, go to the transcript, click Export, then choose Export Audio to download the recording. See Exporting transcripts and recordings below.
Go to your Marloo dashboard, click New Meeting, select Upload, and choose the file you just downloaded. See How to upload audio for meeting transcripts.
Marloo processes the audio again on the new meeting and splits the speakers out on that transcript.

If you cannot see the Export button, export is turned off for your account. Contact support to have it enabled for your firm. Once it is enabled, export the audio and upload it again as a new recording using the steps above.

Will Marloo recognise the same voice next time?

Not from the voice itself. For a meeting recorded in person, you will need to rename the speakers again on each new transcript. Online calls are different: participants join under their own Microsoft Teams, Zoom, or Google Meet profile, so Marloo picks those names up automatically each time.

Text corrections

Click any word in the transcript to edit it. You’ll get two options:

Replace — update just this occurrence
Replace all — update every occurrence of that word in the transcript

Improve accuracy with Dictionary

For words Marloo should get right every time - client names, fund names, firm terminology - go to Settings > Company Settings > Dictionary. There are two lists:

Keywords — add keywords that Marloo should recognise to improve transcription accuracy.
Spelling — add spelling corrections to automatically replace words during transcription.

If the same misspelling keeps showing up across meetings, add it under Spelling so Marloo corrects it going forward. Full steps: Company Settings.

Best practices for transcript accuracy

Review for key details: Check important figures, names, and dates
Fix recurring errors: Use Replace all for words that are consistently misheard in a transcript, or add them to the dictionary for future meetings
Speaker clarity: Rename speakers so the right person is credited across the transcript
Teach Marloo your vocabulary: Add keywords and spelling corrections in Settings > Company Settings > Dictionary before a run of meetings where those terms will come up

Why transcript accuracy matters: Since your meeting summary is generated from the transcript, having an accurate transcript ensures your summary will be as precise and useful as possible.

Processing languages

Marloo supports transcription in over 40 different languages. You can set your transcription language in Settings > Meetings based on the language used in your client conversation. Ensure you switch language settings before the meeting. If the language setting does not match the spoken language, transcription will produce no usable content - Marloo does not auto-detect languages or switch mid-meeting.

Optional: Exporting transcripts and recordings

When viewing a meeting transcript, you can export the text or audio directly.

Open a meeting and go to the transcript.
Click Export.
Choose Export Text to download the transcript, or Export Audio to download the recording.

Export button not visible? Export is turned off by default on all accounts. Contact support to get it enabled for your firm.

Deleting transcripts and meetings in Marloo - remove transcript/audio, or delete a meeting entry
Transcripts FAQ - summary language, Find and Replace, recording quality
Company Settings - Dictionary keywords and spelling, and other firm settings

How transcripts work in Marloo