Two separate features cover this:
Audio download: downloading the raw audio recording of a meeting.
Transcript-only export: exporting the raw transcript on its own (not the summary or a generated document).
Both are off by default. They are gated behind a per-account setting and have to be enabled by the Marloo team. You won't find a self-serve toggle in your settings.
How to request enablement
Contact Marloo support and let us know:
Which feature you want enabled (audio download, transcript-only export, or both).
The meeting name, if your request relates to a specific meeting.
We'll enable it on your account and confirm back. Once enabled, you'll see the relevant option in the meeting's Transcript tab.
A note on audio format
The audio file format depends on how the meeting was recorded. We can't guarantee a specific file extension up front. Once enablement is live and you've downloaded a file, get in touch if the format isn't usable for your workflow.
What you can do without enablement
Even without audio download or transcript-only export enabled, you can still export meeting summaries and generated documents as Word or PDF. See How to export a meeting summary or generated document.