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Why did two Marloo bots join my meeting?

Fix duplicate bots and stop Marloo from joining a specific meeting. Per-meeting opt-out steps for advisers, support staff, and meetings you didn't want recorded.

Written by Liam McGuire

Two Marloo bots in the same meeting usually has one of two causes.

Most common: two people from your firm both have auto-join on

If two people from your Marloo company are both invited to the same meeting and both have auto-join enabled, each one sends their own bot.

The fix is per-meeting, not global. Do not turn auto-join off entirely.

  1. Open the upcoming meeting in Marloo.

  2. Find the toggle that reads "Marloo will join this meeting" or "Marloo will not join this meeting".

  3. For the person who shouldn't record, set it to "Marloo will not join this meeting".

  4. Only one of the two users needs to do this.

The same per-meeting fix applies if the bot joined a meeting you didn't want recorded. Other meetings are unaffected.

Two separate Marloo companies are in the meeting

If two firms that both use Marloo are on the same call, each company's bot will attend.

Do not remove a bot from the meeting. Doing so means one party won't receive meeting minutes, and any recording would have to be downloaded from one account and manually uploaded to the other.

Let participants know there are two separate Marloo companies present, then contact Marloo support so we can check whether accounts need to be merged.

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