Immediate support through Intercom
Blue help button:
Location: Bottom right corner of every Marloo screen
Direct messaging: Chat directly with the Marloo team
Response time: Average response time is less than 10 minutes
Team access: Message anyone on our team for immediate assistance
What we help with:
Technical issues: Setup problems, troubleshooting, and bug reports
Feature guidance: How to use specific features effectively
Account questions: Billing, team management, and settings
Best practices: Advice on optimizing Marloo for your practice
Self-service resources
This help center:
Comprehensive guides: Step-by-step instructions for all features
Searchable content: Find answers quickly using the search function
Regular updates: Articles updated as features are enhanced
Mobile access: Available on all devices
Personalised support options
Guided demos:
30-minute sessions: Personalised demo with the Marloo team
Firm-specific: See how Marloo fits your specific practice
Q&A included: Ask questions and get immediate answers
Team training: Group sessions for team adoption
Implementation support:
Onboarding assistance: Help getting your team set up successfully
Template customisation: Guidance on creating firm-specific templates
Workflow optimisation: Advice on integrating Marloo into your practice
Change management: Support for team adoption and training
When to contact support
Technical issues:
Calendar sync problems: Integration not working properly
Recording failures: Meetings not capturing or processing correctly
App performance: Slow loading or functionality issues
Login problems: Access or authentication difficulties
Feature questions:
Advanced features: Understanding complex functionality
Customisation: Creating custom templates or workflows
Team setup: Managing permissions and collaboration
Integration: Connecting with other systems
Account management:
Billing questions: Payment, invoicing, or subscription issues
Team changes: Adding, removing, or modifying team members
Settings configuration: Optimising account settings
Data questions: Export, deletion, or retention concerns
Best practices for getting help
Provide context:
Describe the issue: What you were trying to do and what happened
Error messages: Include any specific error messages you received
Steps taken: What you've already tried to resolve the issue
Account details: Your firm name and any relevant account information
Include screenshots:
Visual problems: Screenshots help us understand interface issues
Error screens: Capture error messages or unexpected behavior
Settings questions: Show us your current configuration
Feature questions: Help us see exactly what you're experiencing
Response expectations:
Initial response: Typically within 10 minutes during business hours
Issue resolution: Most issues resolved quickly, complex problems may take longer
Follow-up: We follow up to ensure issues are fully resolved
Feedback: We welcome feedback on our support experience