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Getting Help & Support

Multiple ways to get assistance when you need it

Written by Liam McGuire

Executive Summary

  • Contact Marloo support via live chat or email for direct assistance.

  • Use self-help resources in the help centre to troubleshoot common issues independently.

  • Sign up to our free webinars, or watch a past session on demand.

  • Include clear details and screenshots when reaching out to support for a faster resolution.

Training & Webinars

Marloo runs free training sessions to help you get the most out of the platform. Sign up to our free webinars to register for an upcoming session.

If you cannot make a live session, you can watch our past webinars or head to the Marloo YouTube channel.

Support Channels

Marloo offers two primary ways to reach the support team.

Live Chat (Intercom)

Click the blue chat button in the bottom-right corner of Marloo to start a live conversation with the support team. This is the fastest way to get help with any issue.

Email

Send an email to [email protected] for non-urgent questions or when you need to share detailed information such as attachments or longer descriptions.

Self-Help Resources

Before reaching out to support, you may find the answer in these commonly referenced articles.

Tips for Getting Help Quickly

When contacting support, providing clear information helps the team resolve your issue faster.

  • Describe the issue clearly. Explain what you were trying to do, what happened, and what you expected to happen.

  • Include screenshots. A screenshot of the error or unexpected behaviour can save significant back-and-forth.

  • Mention what you have already tried. Let the team know which troubleshooting steps you have already taken so they can skip ahead to more advanced solutions.

  • Book a demo. Prefer a live walkthrough? Book a guided demo from onboarding, or ask support to arrange one.

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