Executive Summary
Toggle auto-join on or off in Settings > Meetings to control whether Marloo automatically joins your scheduled meetings.
Transcription language is set at the company level in Settings > Meetings and applies to all users in your organisation.
You can customise your meeting bot name in Settings > Meetings.
Use the Dictionary feature in Settings > Company Settings > Dictionary to improve transcription accuracy for specific words and correct recurring errors.
Auto-Join Configuration
Auto-join controls whether Marloo automatically attends your scheduled virtual meetings or waits for you to add it manually each time.
To configure auto-join, go to Settings > Meetings and use the auto-join toggle:
Toggle on: Marloo will automatically join your virtual meetings.
Toggle off: You add Marloo to meetings manually on a case-by-case basis.
For details on how auto-join works with your connected calendar, see the Calendar Integration article.
Transcription Language Settings
Marloo supports transcription in over 40 languages. Language settings apply at the company level, meaning the selected language affects all users in your organisation.
Go to Settings > Meetings and open the language dropdown. It lists every supported language. Choose the primary one your team uses in client conversations.
The language setting applies to future meetings only. If you change the language, previously recorded meetings will not be re-transcribed automatically.
Transcript language vs. summary language. The transcription language you set controls the language of the transcript itself. The meeting summary Marloo generates from that transcript is always produced in English, even when the meeting was conducted and transcribed in another language.
Bot Name Customisation
You can change how your meeting bot appears to participants in Settings > Meetings. This lets you set a name that is recognisable to your clients.
For logo customisation options, see the Firm Branding article.
Dictionary and Keywords
If Marloo frequently transcribes certain words incorrectly, you can use the Dictionary feature to improve accuracy.
Adding dictionary entries
Go to Settings > Company Settings > Dictionary.
Click Add New.
Two options for improving transcription
Add keywords. Enter words your company uses regularly, such as your company name or industry-specific terms. This helps Marloo recognise and transcribe this vocabulary more accurately.
Correct misspellings. Toggle on "Correct misspelling", then enter how Marloo typically spells the word alongside the correct spelling. Marloo will automatically correct these in future transcriptions.
Applying corrections to past meetings
You can re-upload transcripts from past meetings to apply your dictionary corrections retrospectively. This is useful when you add a new keyword or fix a recurring transcription error.
Frequently Asked Questions
I changed the language but my transcript is still in English.
Language settings apply company-wide and only affect future meetings. Check that the correct language is selected in Settings > Meetings. Any meetings recorded before the change will remain in the original language.
My meetings include two languages.
Set the primary language spoken in the meeting. Accuracy for mixed-language meetings may vary depending on how frequently speakers switch between languages.
I cannot find a save button in settings.
Settings save automatically. Any changes you make in Settings > Meetings are applied immediately.
My recording produced a "voice not understandable" error after upload.
This usually means the audio language does not match your transcription language setting. For example, if your setting is English but the recording is in another language, Marloo cannot process it correctly. Go to Settings > Meetings, change the transcription language to match your recording, then re-upload the file. Previously uploaded recordings are not re-processed automatically - you need to upload again after changing the setting.