Executive Summary
Marloo cannot directly record phone calls. You record using your Android device's native call recording feature, then upload the audio file to Marloo.
Native call recording availability varies by Android device and manufacturer.
Supported upload formats are MP3, M4A, WAV, and WebM. OGG files are not currently supported.
Before You Start
Native call recording availability varies by Android device and manufacturer. Some devices (such as certain Samsung and Google Pixel models) include a built-in call recording option. Others do not.
Check your phone app's settings to see if call recording is available on your device.
For Devices With Native Call Recording
Firstly ensure you have allowed call recordings on your settings
1. Start Your Phone Call
Dial the number or answer an incoming call as you normally would.
2. Start Recording
During the call, look for a Record button on the call screen. Tap it to begin recording. The location and appearance of this button varies by device (May have to click 3 dots then record)
3. End the Recording
Tap the Stop Recording button when you are done, or the recording will save automatically when the call ends.
4. Find the Recording
Open your phone's file manager. Recordings are typically saved in "Audio" or Audio > Unknown > Call Recordings
5. Upload to Marloo
Open the Marloo app or log in to the Marloo web dashboard on your phone's browser.
Tap New Meeting (or open an existing meeting).
Tap Upload.
Select the recording file from your phone's storage.
The recording will be processed and transcribed. Once complete, you can generate a summary and tag it to a client on the web dashboard.
For Devices Without Native Call Recording
If your Android device does not support native call recording, alternative approaches include:
Record on another device: Place your phone on speakerphone in a quiet environment and record from Marloo on your laptop or through the Marloo app on another phone/ tablet
Third-party Recording: Alternatively, you can search for a phone call recording app on the Play Store and upload the file that creates in the Marloo app
Supported Audio Formats
Marloo accepts the following formats for uploaded recordings:
MP3
M4A
WAV
WebM
OGG files are not currently supported. If your recording is saved as an OGG file, convert it to MP3 before uploading. Free conversion tools are available online.
FAQs
Can Marloo record the call directly?
No. Marloo does not have the ability to record phone calls directly. You must record the call separately and upload the audio file to Marloo.
My device does not have a call recording option.
Not all Android devices support native call recording. Use one of the alternative approaches described above (Record on another device or download a third party app).
My recording uploaded but the transcript is blank.
Check that the audio file is not corrupted and that the conversation is audible. If you recorded via speakerphone with an external device, make sure the recording device was close enough to capture clear audio.