Executive Summary
Marloo cannot directly record phone calls. You record using your iPhone's native call recording feature (iOS 18.1 or later), then upload the audio file to Marloo.
The recording saves automatically to a Call Recordings folder in the Notes app. From there you save it to Files and upload it to Marloo.
After uploading, the recording appears on the web dashboard where you can generate a summary and tag it to a client.
Before You Start
Call recording requires iOS 18.1 or later and is not available in every country or language. Check Apple's iOS Feature Availability page to confirm call recording is available in your region before you begin.
To check your iOS version, go to Settings > General > About and look for the Software Version field. To update, go to Settings > General > Software Update.
Step-by-Step: Recording a Phone Call
1. Start Your Phone Call
Dial the number or answer an incoming call as you normally would.
2. Start Recording
During the call, tap the More button (...), then tap Call Recording. Both participants hear an audio notice that the call is being recorded.
3. Record as Long as Needed
The recording continues for the duration of the call. You will see a recording indicator on screen.
4. Stop Recording
Tap the Stop button to end the recording before the call finishes, or just hang up. The recording saves automatically either way.
5. Find the Recording in the Notes App
iPhone saves the recording automatically to a Call Recordings folder in the Notes app. Open Notes, tap the Call Recordings folder, then tap the recording.
To save it as a file you can upload to Marloo, tap the recording and select Save Audio to Files. This saves an M4A file to the Files app.
6. Upload to Marloo
Open the Marloo app or log in to the Marloo web dashboard on your phone's browser.
Tap New Meeting (or open an existing meeting).
Tap Upload.
Select the M4A file from your Files app.
Processing takes a few minutes depending on the call length. Once complete, generate a summary and tag the meeting to a client on the Marloo web dashboard. Client tagging is web-only and is not available from the mobile app.
Another way to record phone calls using Speaker + Laptop Method
Put phone on speaker next to laptop
Open Marloo on laptop
If meeting is in Marloo calendar → open it and record from there
If not → + New > Meeting and start recording
Tips: quiet room, phone close to laptop mic, no earphones
you can never directly record phone calls on the marloo mobile app but you can record them on the Marloo website as explained above
FAQs
I can't find Call Recording in the More menu during a call.
First, check your iOS version at Settings > General > About. Call recording requires iOS 18.1 or later. If you need to update, go to Settings > General > Software Update. If you are already on iOS 18.1+ and Call Recording is still not in the More menu, the feature may not be available in your country or language — check Apple's iOS Feature Availability page to confirm.
What format does the recording save in?
M4A, which Marloo accepts directly. No conversion is needed.
Where exactly is the recording saved?
iPhone saves call recordings automatically to a Call Recordings folder in the Notes app. To get a file you can upload to Marloo, open that note, tap the recording, and select Save Audio to Files. The M4A file will then appear in the Files app.
Can Marloo record the call directly?
No. Marloo does not have the ability to record phone calls directly. You must use your iPhone's native call recording feature and then upload the audio file to Marloo.
I'm on Android, not iPhone.
Android handles native call recording differently. See Recording Phone Calls on Android.